FAQs

Q: What is Claw Kingdom?
A: Claw Kingdom is an online claw machine platform where you play games, win real plushies, and get them delivered right to your doorstep.

Q: How does it work?
A: Play games using credits → Win prizes → Claim them → We ship them to you! 🎁

Q: Are the plushies real prizes?
A: Yes! All prizes are real, high-quality plushies that will be shipped to your address.

Q: When will my prize be shipped?
A: Orders are processed within 3–7 business days, and tracking information is provided once shipped.

Q: Do you ship internationally?
A: No, we don't ship internationally. We ship only in the UK.

Q: I didn’t receive my prize, what should I do?
A: Contact our support team with your order number and we’ll take care of it quickly.

Q: Can I cancel or change my order?
A: If it has not started processing for shipping, we can modify or cancel your order. Reach out to us ASAP.

Q: Are the games fair?
A: Absolutely ✅ Our machines are skill-based and regularly tested to ensure a fair experience.

Q: Is this website secure?
A: Yes! Claw Kingdom uses SSL encryption, secure payment processing, and strict privacy protection to ensure your information is always safe.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options depending on your region.

Q: How do I get more credits?
A: You can purchase credits anytime in the app/store, and enjoy extra bonuses during events, giveaways, and new player offers!

Q: How do I contact customer support?
A: You can reach us at:
📧 clawkingdom.leicester@mail.com
or message us directly through our website’s Support page.